Training & Adoption

The most critical part of any technology or software implementation is user adoption.

With hosted multi-tenanted systems no longer bespoke built to match existing business process, the emphasis shifts to user adoption. Hosted cloud solutions are by nature more generic, offer richer feature sets, broader capability and enhancements driven through more frequent updates.  This requires a more robust approach to ensure user adoption  ensuring streamline business processes that fit the software and not vice versa.

It is really important that organisations realise the value of introducing new technology into their business, ensuring that business drivers are being met and ROI realised, but what does success look like? And how do you drive high adoption rates?

An investment in user adoption will not only increase software take-up, but yield more effective business behaviour, streamline business process, improve operational effectiveness, maximise outputs, make overlapping systems redundant; ultimately driving down the total cost of software ownership.

Our methodology/Key Success Criteria:

  1. The Business Adoption Strategy.  It is paramount that the technology serves to underpin the business issue it is resolving.  Therefore our approach is a business process led one: everything is mapped back to the business initiative.
  2. Business Stakeholder engagement, participation and consistency. The business needs to be engaged at the outset and run the full length of the project. Business stakeholders need a single point of contact i.e. subject matter expert that understands both their business and the technology underpinning that business, who in turn can drive adoption and maximise ROI
  3. Repeated Communication.  The project needs to be properly managed throughout it’s lifecycle to ensure momentum is maintained, providing regular updates – weekly, monthly quarterly, depending on the need. This includes communications over the full product lifecycle converging timescales, roll out phases, meetings, reviews
  4. Continual validation & improvement.  If technology is delivered to truly underpin the business requirement then provision should be made to continually assess:
    • whether the business requirement is still the same as it was at the project outset
    • that the technology is still valid as a solution for the business requirement
    • whether the solution would resolve other business requirements in other parts of the business
    • project success, calculation of ROI, presenting findings to the business
    • how effective the solution is in meeting  the business need, whether any enhancements are recommended, evaluating whether there are other applications within the business and  making recommendations

For smaller projects companies may want to manage these stages themselves.  In the instance that an organisation wants to run their own rollout and adoption policy we offer some self service training options for end users:

  • Go to links: Documents and Videos – Step by Step Guides
  • Remote webinars for users and administrators (1-2 hours)
  • On site key user training (½ day)
  • One day adoption workshop (once familiar with the product to ensure you’re getting the most out of the tool, or to discuss other areas of the business where this would be of benefit)

For those that require a more in depth and formal approach, Penrose offer professional services specifically around adoption.  Penrose will make an assessment and build a roadmap to maximise adoption rates and demonstrate ROI, working with the client to deliver a mutually agreed set of statements of work.  Please contact us to discuss your requirements.